Previous Chapter. Next Chapter. AMA Citation Chapter 3. Safety, Quality, and Value. In: Wachter RM. Wachter R. Robert M. Accessed September 22, MLA Citation. Download citation file: RIS Zotero. Reference Manager. Autosuggest Results. Expand All Sections. Jump to a Section What Is Quality?
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Mark started his career in class 8 heavy trucks with Freightliner in at their St Thomas, Ontario truck plant.
Over that time Mark held multiple positions including continuous improvement leader, quality manager, assistant general manager and general manager. In , Mark joined Martinrea International, a Tier 1 automotive supplier as general manager in their Shelbyville Kentucky facility. In he moved to Director of Operations for the US facilities. In his current role, he supports multiple sites in different states, including union and non-union facilities, with a total employee headcount of more than Mark is a very passionate leader, who believes in, and subscribes to a servitude leadership approach.
In he started sharing his message on leadership, employee engagement and culture through conferences and contributing articles to IndustryWeek magazine. Throughout his career, he has witnessed firsthand the power of an engaged workforce, and the resulting correlation to overall business results. Gil Marques is an operations executive with expertise in Quality, Lean, and Six Sigma methodologies and applications.
Marques has spent almost 20 years focusing on operational delivery systems, quality programs, and process improvement in manufacturing, healthcare, and informatics.
He currently serves as the Sr. As a certified Lean and Six Sigma Master Black Belt and operations executive, Gil's focus is on reducing costs, increasing quality, and maximizing revenue, while staying laser focused on delighting the customer. Marques has been recognized industry wide for his work in quality and process improvement. Marques received an undergraduate degree in Mechanical Engineering from the University of Massachusetts Dartmouth, a graduate degree in Engineering Management from the college of Industrial, Manufacturing, and Systems Engineering at the University of Texas Arlington, and completed additional graduate work in Operations Leadership and Organizational Management at Drexel University.
Donald Kuk is an innovative, multiple industry award winning Global Enterprise Transformation and Operational Excellence Senior Executive with more than 20 years of delivering record setting top line growth, customer and employee satisfaction, and margin improvement leading rapid Enterprise Transformation and Operational Excellence for the world most highly regarded banking, insurance, technology, healthcare, health sciences and consumer, commercial, medical, and military manufacturing industry leaders. Todd is a senior executive with 25 years of experience in organizational and business transformation.
His background spans big data, Fintech, Financial Services and Manufacturing. He has led the Operational Excellence organizations at General Electric GE and Fiserv as well as organizations focused on product delivery, strategy, technology, quality and client experience.
He received his green belt and black belt from General Electric. Companies typically seek Todd to solve complex problems, pick up the pieces of previously unsuccessful efforts or execute on new, mission critical initiatives. He is known for building high performing teams that have common goals, clear operational measurements and significant company value. He has successfully helped non-manufacturing companies gain more value out of change management, change acceleration and change adoption. Vic leads Nokia's Continuous improvement and strategic quality interventions programs which have delivered over 1 Billion Euros of business impact over the past six years.
He has authored three books and several publications on Lean Six Sigma and business process transformation. He is a Master Black Belt and holds 9 other quality certifications. He was awarded the Feigenbaum Medal by the American Society for Quality for displaying outstanding characteristics of leadership, professionalism, and contributions to the field of quality.
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Before diving into the finance industry, I proudly served in the US Army as part of a special operations reconnaissance detachment where I found my passion for leadership. Ultimately my time was cut short in the Army when I was wounded in combat during my last tour, but that allowed me to truly embrace my second passion, continuous learning. After formally studying six sigma, lean production, and advanced data analytic techniques, I moved to the business world and found a natural niche in the finance industry with my strengths lying in mathematics, process improvement, and never settling for being told something cannot be done.
I currently live in Omaha, NE with my wife, Sarah, and our two-dogs and a cat, and love nothing more than travelling, speaking, and mentoring others. Karen wants to live in a world where work is fast, people are free, and chocolate is devoid of calories; but in the meantime she has co-founded the award winning, FHIL, Florida Hospital Innovation Lab. Since then, she helped other organizations develop innovation labs and has guided more than 28 global healthcare companies through the design thinking process. To date Karen and her FHIL team have facilitated more than design thinking projects with more than healthcare professionals, students, faculty, executives and community leaders from around the world.
She has taught and presented nationally and internationally. Currently Karen lives in Orlando with her artist husband, while their 3 sons make their mark in the world. Helen is an experienced and passionate healthcare innovator and futurist with expertise in partnering with c-suite executives and peers supporting team development.
She excels in strategic planning supporting global governance programs while building international collaborations, client loyalty programs and helping to formulate global best practice solution portfolios. Additionally, she has supported, consulted and guided several start-up and stealth mode health IT companies to successful next steps. Helen has secured service and career awards including recognition by Health 2.
She publishes and lectures extensively and regularly presents and authors on healthcare technology.
Helen is a career coach, mentor and passionate about supporting the environment. In her spare time, Helen cultivates organizations interested in positioning product development and go to market strategies for innovative products supporting healthcare.
Santamaria has nearly three decades of senior experience in operations excellence, network optimization, business transformation, IT, supply chain, strategic sourcing Information Technology and Lean Six Sigma with Fortune companies. He joined the global banking group in , with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer.
Anu is an avid reader, and has an eclectic choice of the books she reads. Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in , she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.
In January of , three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in Since that time they have raised three children — Jullian, Margot and Tristan.
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Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests.
He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy. Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration. The first in London, UK in the office equipment distribution sector, which he launched in and sold to Ingram Micro in , after which he took a year off and traveled around India with his wife.
The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in and sold in The end goal is to provide these senior leaders with improved data and insights to make better 'people' related decisions that ultimately improve organizational performance. He is currently the Head of Strategic Workforce Planning at Facebook where his key mandate is to create workforce forecasts and to develop optimized talent strategies for Facebook's future growth.
Ross is a global in-demand speaker who regularly presents on the topics of Human Capital strategy and Workforce Optimization. In his spare time he enjoys traveling, photography and learning new things.
A Business Transformation leader with hands-on experience on how to manage technology, people, data and products to lead real change, innovation and growth in global organizations. Yuval is experienced in building and leading high performance teams through the challenges organizations face when dealing with digital transformation, scale and innovation. By leveraging technology, human behaviour and the cultural dynamics in the workplace, his teams drive a habit and behavioural change that promotes a more holistic, data-driven, user centric and agile mindset in people, leading to a scalable and sustainable growth for the organization.
Currently at Google, Yuval has previously led the business transformation at Skype and Microsoft. Yuval holds a B. Currently working towards his. His industry experience includes automotive, textiles, healthcare, retail, defense, aerospace, law enforcement and financial services. Beginning his career at Toyota as a team member on the assembly line and progressing his way into executive leadership roles, Jeff has lived, learned and can relate operational excellence culture and tool usage from the perspective of all levels within JPMorgan Chase..
Jeff resides in Louisville, Ky.
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As a Global leader of Continuous Improvement at Whirlpool, I am responsible for developing the CI strategy, coaching problem-solving behaviors, and transforming systems for executive leaders and their teams within Information Services. Finally, I greatly value innovation. I've obtained backing with companies and invented two products through ideation programs.
He is passionate about applying the concepts of continuous improvement to drive business transformation, strategy execution, innovation, and data analytics. Attila has over 14 years of experience in solving complex enterprise-wide business problems in a service-based transactional Fortune business.